Learn more about our Pet Care Plan - The affordable way to keep your pet fit and healthy.
Q. How do I arrange a TB pre-movement test?
Ring and speak to Beth (or one of the reception team), who will be able to arrange a date and time for the test that suit your needs.
Ideally give us plenty of notice before the date that you want to be able to move the animals, and remember that testing is not carried out on Saturdays or Sundays. However, we fully appreciate that sometimes it isn’t possible to give us advance warning. If this is the case we will still do our very best to try and accommodate your needs.
Q. At what age can calves be sold before I need to TB test them?
Assuming you are not under restriction, calves can be sold without TB testing up until 42 days old.
Q. How long have I got to sell my cattle after testing them?
Tests allow a 60 period in which animals can be moved or sold. This period starts from the first day of testing i.e injecting day.
Q. I would like to order some vaccines for my flock/herd. How much notice should I give you?
Usually we can offer next day delivery of vaccines during the working week.
Q. Do you offer a ‘door to door’ medicine delivery service?
We do not have a dedicated drop off service. HOWEVER we are more than happy to deliver medicines to your farm if one of our vets is in the area, or if we are coming out to you on a call. There is no extra charge for this.
Q. Do you have card payment facilities?
Yes, we do accept card payments. This is done through any of our branches including Clarbeston Road.
Q. I would like to set up direct debit payment for my farm account. How do I go about doing this?
You need to provide us with your personal or business email address. Once we have this we can register your details as a direct debit customer. You will then receive an email with a link to follow in order to complete the setting up of your direct debit. Alternatively , on the front page of Farm Animal Services, you can click on the GoCardless button and register there
Q. Vet visits are expensive, is there any way you can make them cheaper for me?
Yes! Pre arranging a visit will save you money. This can either be done by ringing before 10am on the morning of the day you would like a vet to visit. Alternatively visits can be booked days or weeks in advance. We also offer routine visits on a weekly, fortnightly or monthly basis . These are regular vet visits which can cover anything from fertility to lameness, calf health or sick cow. Not only are these cheaper but will help save money by improving fertility and health. Speak to a vet or reception to arrange.
Q. How do I arrange a call out after the surgery is closed?
Our Clarbeston Road branch is open until 5.00 p.m. Mon- Fri; the Haverfordwest branch from 8.30 a.m. to 6.30 p.m., and until 1.00 p.m. on a Saturday. Just call 01437 731327 and ask for the farm vet. Outside these hours please call 01437 763629. This will get you through to our answering service. They will take your details, including a contact number, and ask whether you would like the vet to give you a call or just come straight out to the farm. The on-call farm vet will then be notified.
Herd Health Plans
Q. My farm assurance is due and I need to set up a Herd Health Plan. How do I do this?
Download a template for a health plan. There are different plans available for Beef/Dairy/Lamb producers and different assurers may have different requirements. If you are unsure, or don’t have internet access speak to one of the vets who will be able to help.
Fill in the template sections as necessary. Some sections will be for the vet to complete.
Contact us and let us know that you want to set up a herd health plan. A vet will need to perform a farm visit to assess various things, including housing/feeding/hygiene/general health etc. We will also need to see your medicines book, movement book and any other relevant documents ( e.g fertility records, calving book). This will allow us to make suggestions/recommendations as part of the Herd Health Plan, and ensure we are able to sign your paperwork.
Alternatively you may like to think about using MyHealthyHerd to create a herd health plan. Speak to one of the vets about doing this.
Q. My farm assurance is due and I need to have my Herd Health Plan reviewed. How do I do this?
Let us know in advance before the date of your assessment so we can arrange a meeting to review your plan. We will need to look over your records again (movements/medicines book etc) and it will help speed things up if you can provide these before we meet. The meeting will take at least 30 minutes to complete, and can be done either on farm or in the surgery.