After a busy week of adjustments and rota changes we are settling into our ‘new normal’ for now, but there are few important changes which you, our valued clients, will need to know: We are ‘open’ at the Haverfordwest surgery from 8.30am – 5pm for urgent and emergency cases only, and the supply of prescriptions and medications, but the door remains locked. We cannot see any ‘ ...
COVID-19 Keeping you and our team safe
20th March 2020 Small Animal Update:
We are working hard to maintain a service for you and your pets, whilst reducing risk of infection to our team and within the community.
We have implemented some new procedures - aimed at reducing the number and proximity of people within our waiting areas.
On arrival we ask that you either phone our reception desk or just pop in to let us know you have arrived, then wait in your car or in the car park (please tell us if this causes you difficulties, as we can have low numbers of people sitting in the waiting rooms if necessary). Our client care team will ask what type / colour of car you have so we can identify you.
We will then come out and find you, and ask if you have any symptoms of coronavirus, or if the pet has come from a household with symptoms. If all is OK you will then come into the surgery with your pet, but we ask that you use the wipes / hand gel in our porch on your way in. If the pet is from an isolated household we will need to use protective clothing, but can still administer treatments in urgent / emergency situations, but please do not bring them in for anything 'routine'.
For prescriptions, please phone ahead so they can be prepared for you. On arrival. let reception know you are waiting and they will arrange card payment and the collection of the medication. Please do not ask for more than your usual amount of medication, as this may leave others short.
In our waiting area please respect a distance around our desk and team. Unfortunately we have had some instances of rudeness towards our team when asked to respect the distance. Please remember - they are trying their best to help you and your pets.
Many thanks for your patience and understanding,as we aim to keep both you and our team safe. Our plan is to keep our service open for you and your pets, but we need to keep our team healthy to do so.
Further advice will be available here, and on our Facebook page, as the situation develops.
Now necessary to only see urgent / emergency cases, due to COVID-19
Movement to essential / emergency services only, due to COVID-19 (Small Animal) Following guidelines distributed by our advisors in the veterinary profession this weekend, and in discussion with other practices in the area, we are moving to essential / emergency services only from Tuesday 24th March 2020. This is to reduce any unnecessary travel, by clients and staff, as well ...
Keep your pets safe this Bonfire night.
Remember remember the 5th of November! Firework season is nearly upon us again. For our pets this can be a really terrifying experience, especially when they don't understand what is causing the loud bangs and they have nowhere to escape to.
Enthusiastic Small Animal Vet required for expanding 4 site practice in Pembrokeshire.
We have an exciting opportunity for an ambitious and energetic small animal vet to join our expanding independent mixed practice. Our goal is to provide a friendly and caring professional service. If these are also your goals, then please get in touch.
One of the most common orthopaedic problems we treat at the Oak is ‘cruciate disease’ (rupture or sprain of the cranial cruciate ligament – CCL) of the dog’s stifle. The dog’s stifle is very similar in anatomy to the human knee, but the mechanics are quite different as dogs spent most of their time with their stifle held in ‘flexion’ (ie slightly bent), whereas us humans tend to stand with our knee straight.
Summer is finally here! With the stunning weather lots of us flock to beautiful Pembrokeshire, particularly the coast and its walking routes. Like any good walk it is great to be able to take your dog along too. If you do, please remember that the cliff top walks along the coastal path can hold dangers for your pet dog. During summer months we have seen many serious injuries fr ...
One of our clients has written us this lovely piece about her dog Jake's emergency spinal surgery, and subsequent recovery, including rehabilitation in our hydro treadmill with Becky in Fishguard. Thank you Pip for your article. "We spotted Jake when he was 4yrs old, on the Many Tears Dog Rescue website in late October 2011. He was with the same fosterer in Northamptonshire a ...
It is veterinary nurse month! Rumour has it we are professional puppy cuddlers! Alas, this is not true! However, we will always comfort your pets as well as the many tasks we are trained to do. You have probably seen us walking by in the practice, assisting the vet with a consult, or met us in the consulting room while we vaccinate your puppy or apply flea treatment. But who ...
What’s that on your scrub top?
Living with a Veterinary nurse certainly leads to some interesting conversations. The first week of living together consisted of me asking; how many puppies did you cuddle today? How many noses did you ‘boop’? Can you bring the cute one’s home? I’m still waiting on that last one. I, like many, had this romantic vision of what this industry was about. Vets do the messy jobs, nur ...
Cats and antifreeze
Antifreeze Poisoning in Cats Antifreeze contains a chemical called ethylene glycol which is highly toxic to cats. If you suspect your cat may have had access to antifreeze you should contact us immediately so we can start treatment as soon as possible. The chemical is so toxic that many cats will die despite treatment, but the sooner treatment is started the more chance of sur ...