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COVID-19 Keeping you and our team safe

Kittens at The Oak Vets

20th March 2020 Small Animal Update:

We are working hard to maintain a service for you and your pets, whilst reducing risk of infection to our team and within the community. 

We have implemented some new procedures - aimed at reducing the number and proximity of people within our waiting areas.

On arrival we ask that you either phone our reception desk or just pop in to let us know you have arrived, then wait in your car or in the car park (please tell us if this causes you difficulties, as we can have low numbers of people sitting in the waiting rooms if necessary). Our client care team will ask what type / colour of car you have so we can identify you.

We will then come out and find you, and ask if you have any symptoms of coronavirus, or if the pet has come from a household with symptoms.  If all is OK you will then come into the surgery with your pet, but we ask that you use the wipes / hand gel in our porch on your way in.   If the pet is from an isolated household we will need to use protective clothing, but can still administer treatments in urgent / emergency situations, but please do not bring them in for anything 'routine'.

For prescriptions, please phone ahead so they can be prepared for you.  On arrival. let reception know you are waiting and they will arrange card payment and the collection of the medication.  Please do not ask for more than your usual amount of medication, as this may leave others short.

In our waiting area please respect a distance around our desk and team.   Unfortunately we have had some instances of rudeness towards our team when asked to respect the distance. Please remember - they are trying their best to help you and your pets.

Many thanks for your patience and understanding,as we aim to keep both you and our team safe.  Our plan is to keep our service open for you and your pets, but we need to keep our team healthy to do so. 

Further advice will be available here, and on our Facebook page, as the situation develops.


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