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Update to our Small Animal Service from 30th March 2020

Vet Nurse with dog
Vet Nurse with dog

After a busy week of adjustments and rota changes we are settling into our ‘new normal’ for now, but there are few important changes which you, our valued clients, will need to know:

We are ‘open’ at the Haverfordwest surgery from 8.30am – 5pm for urgent and emergency cases only, and the supply of prescriptions and medications, but the door remains locked.  We cannot see any ‘walk-ins’ and ask that you continue to phone in with any medication orders, or to speak to a vet if you are concerned about your pet.  We are offering telephone consultations and may be able to prescribe over the phone, rather than see your pet in person, reducing risk for you, and our team.  This system has been working really well for the last week, so thank you for your cooperation.

In cases where we do need to examine your pet, we will take a history by phone, then collect them from the car park and bring them in to the building to examine.  We must maintain a distance of 2 metres from you, so unfortunately we cannot allow you to come in with your pet during the current lockdown regulations, but rest assured that we will treat them like we would treat our own, with care and respect.

Annual vaccinations:

Unfortunately these must be postponed until further notice, as directed by RCVS/BVA.  We will be running an ‘amnesty’ when normal service resumes, where we will restart any overdue boosters, for the same price as the booster.  Please keep your cats in, and don’t let your dog mix with other dogs (social distancing for pets!) to reduce their risks.

Medicines supply:

We are maintaining a strong medicine supply, but deliveries are arriving less often so we continue to need 3-5 days’ notice to fulfil your prescription.  Some of the medicines supplied vary from the brands and prices which we have arranged with previous suppliers, so there may be small changes to packaging and prices.  All medicines must be pre-ordered by phone, and payment can also be taken by phone to avoid any contact at the surgery.  Food is taking longer to arrive too, due to space on the delivery vans and the need to prioritise urgent medicines, but it is still arriving – we just need a littl emore notice than usual.

Surgery times from Monday 30th March:

Our vets and nurses will be working from the Haverfordwest surgery for the treatment of urgent or emergency cases.  Fishguard and St Davids have altered opening times, for the dispensing of medications only.  In St Davids these are 11am-12pm on Mondays, Wednesdays and Fridays, in Fishguard these are Monday and Friday mornings (8.30am-12.30pm), Tuesday and Thursday afternoons (2-5pm). 

Our out-of-hours service starts from 5pm now (rather than the usual time of 7pm), after which your calls (emergency only) will be diverted to our answering service.

All telephone calls, throughout the day, are now diverted to the Haverfordwest surgery, but medications can be collected from any of the 3 surgeries – please specify where you would like to collect your pet’s prescription from, when ordering.  We urge you to phone in advance to check that your order is ready, before setting off for the surgery.

We are also offering a delivery service – you will be phoned if we are doing a ‘run’ in your area.  We have no set delivery route, as it varies with the urgency of the medications which are required, so the ‘run’ is decided on a daily basis.  We also support the VetPost scheme for postal distribution of wormers and flea treatments – email reception@oakvetgroup.co.uk for further details.

Wishing all the very best to our clients, our community and our health workers in this difficult time.

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The Oak Vet Team

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We care for your pets and farm animals providing the best quality service possible. At The Oak Vets, we deal with emergencies, preventative healthcare, and everything in-between.