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COVID update 20th October - Firebreak Lockdown

Most of our patients are relaxed in the surgery

Firebreak lockdown – what does that mean for us, and the service we provide for you and your pets.

For the next stage in the COVID saga which has taken over 2020, the whole of Wales is having a firebreak lockdown to keep levels of infection as low as possible.  Everyone is encouraged to minimise journeys and only come to the surgery if absolutely necessary, and only by prior arrangement.  This will commence on 23rd October and continue until 9th November, but we are starting to prepare from today.

For us this means the return to urgent services, but we will continue to work through to maintain our emergency service and the supply of veterinary medicines, as well as seeing all patients in need of care and treatment of pain or illness.

Routine consultations and surgeries will have to be postponed until after the lockdown is over, and our team will be in touch with you if this affects your appointment.  To reduce the risk of overwhelming our service, we will have to continue to space out booster appointments over the next 2-3 months.  Our vets will risk assess any cases, and make a decision whether to see your pet, based on its individual risk.

We will continue to provide repeat prescriptions for clinical conditions, but all flea and wormer requests will be postponed till after 9th November – we will take orders and give you a collection date for the next suitable day.  Repeat prescriptions require 48 hours notice, in order for them to be authorised, dispensed, labelled and checked prior to collection.  But please do not worry, we have steady supplies of all medications, so no need to stock up.  Pet foods will also be available, by order only.

Non-urgent Hydrotherapy and massage cases must be postponed.

We continue to work behind closed doors in both our Haverfordwest and Fishguard surgeries, and regret that St David’s must remain closed due to the lack of ability to safely distance on the approach and within the building.  We politely request that face masks are worn (where able) whenever you are face to face with our team, and that 2 metre distancing is observed. 

Always let us know when you arrive at the surgery – by phone or doorbell – and a vet or nurse will come out to meet you in the car park or undercover shelter.  Please be assured that most pets are really relaxed coming into the surgery with us, and are fussed and handled in a comforting manner.  As usual there are plenty of treats!  Between 5 and 7pm weekdays use the doorbell, as our phones are diverted at 5pm to our emergency answer service.  Out of hours, continue to phone 01437 760111, which will connect you to our emergency service.

Please do not attend any surgery if yourself, or anyone in your household is showing symptoms or awaiting a COVID test or results.  We are unable to enter anyone’s house, so house visits are also not possible at the current time.  Phone consults are available, if visiting the surgery is difficult for you, and deemed appropriate by our vets.

For owners, the RCVS have provided some further advice at https://animalowners.rcvs.org.uk/help-and-advice/

We are expecting our phone lines to be busy over the coming weeks, so please be patient with our team.  We, along with all other veterinary practices, are doing our best to continue to provide your pets with optimal veterinary care, in a safe way.

We are very much still here to help, but in a restricted way.  If you are concerned about your pet, please do contact us.  This is only a short firebreak (we hope), and we’ll keep you updated when we know how we will be working after 9th November. 

Stay safe, take care and thank you for your ongoing support and patience.  

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The Oak Vet Team

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We care for your pets and farm animals providing the best quality service possible. At The Oak Vets, we deal with emergencies, preventative healthcare, and everything in-between.